. 02- Your initial contact with us - Blog - Pigmentalia

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02- Your initial contact with us

In this article, we provide you with information regarding the procedures that we have developed to be able to help you in the most effective and efficient way possible, from our first contact until the consultation, and also regarding the information that we will ask you to provide in during these communications.

Se seguirán todos los pasos para garantizar tus derechos como cliente

To be able to address your requests and adapt ourselves to your preferences, we have opened different channels of communication: our phone number 01274 91189001274 911890, a form that you can fill out directly from our website, an e-mail for direct contact as well as the option of participation via private messages through our forum or Pigmentalia Facebook account. This way, you can choose which one is the best way of establishing the first contact with us.

In our first contact, we will ask you to provide the following information:

  • Full Name
  • City of Residence
  • Contact Number
  • E-mail

Reason for consultation: we would appreciate any information that you would like to share with us beforehand. This way we can establish the best and most comfortable treatment process for you.

  • Do you suffer from any form of Alopecia?
  • Have you tried or are trying other hair loss solutions (minoxidil, toppik, etc..)
  • Have you had a hair transplant before?

We will also ask you the best way to continue our pre-consultations:

  • If you would prefer to talk to us, we can offer you the following option: phone or Skype call.
  • If you feel more comfortable with written communication, you can choose the following options: e-mail, Facebook page (ukpigmentalia) or our forum.
  • If you would like to have direct contact, we can offer you the option of making an appointment or attending an Open Day.

All the data that will be collected from this first contact will be included in a file for clients which is under the ownership of Pigmentalia Ltd. with the goal of getting in touch with you in order to respond to your request. By collecting this data, we can keep our system of traceability, which goes from the first contact until the finalisation of the treatment. Thanks to this system, we can make an evaluation of the attention that you get, the quality of the treatment and your degree of satisfaction.

When we have completed our initial consultation with you your nearest Pigmentalia centre will get in touch with you using your preferred method of communication.

Finally, regardless of the selected type of communication, all the information that is required by law for a scalp micropigmentation consultation will be addressed both written and verbally. We will take all the neccessary steps to guarantee your safety as a client. (link to the consultation post).

In Pigmentalia, we focus on quality and therefore, we work with the high quality procedures that allow us to provide you with the best service possible.

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